FAQs

Frequently Asked Questions

Below are the most frequently asked questions from travelers like you. If you have a question that does not appear in this list, please contact us.

  • What COVID-19 health security measures have been taken at the Petit Palace Puerta de Triana?

    At the Petit Palace Puerta de Triana we have adopted numerous measures to take care of you and take care of ourselves, such as hotel health insurance, online pre-check-in, social distance markers, disinfection of suitcases, partitions, temperature taking for customers, security amenities kit, key disinfection, hydrogel dispensers, mandatory use of masks by clients and staff, more intensive room cleaning, breakfast with room service, PPE available, capacity control, uniform cleaning at 60ºC ...

  • Is the Petit Palace Puerta de Triana a pet friendly hotel that allows the accommodation of pets?

    Yes, the Petit Palace Puerta de Triana is a pet friendly hotel in Madrid that allows pets. We offer a bed, bowl and food for your pet.

  • Can I stay at the Petit Palace Puerta de Triana once I have checked out?

    Yes, the Petit Palace Puerta de Triana allows a free flexible departure time on Sundays and Mondays until 3:00 p.m. upon availability. Confirm conditions with reception.

  • What are the parking options offered by the Petit Palace Triball?

    The Petit Palace Triball does not have its own car park but has the following collaborating car parks: Barco Parking (Barco street) and Plaza del Carmen Parking. Special prices for full day of stay. Ask for exact conditions at the hotel reception.

  • What interesting places are close to the Petit Palace Puerta de Triana?

    The Petit Palace Puerta de Triana is a hotel located in Reyes Católicos, 5. This boutique hotel in the historical centre of Sevilla is a few steps from the Cathedral of Sevilla, Real Alcázar, Plaza de Santa Cruz, the Jewish quarter, Casa de Pilatos, Basílica de la Macarena, Museum of Fine Arts, Plaza del Salvador, and of course the most well-known tourist and commercial areas of Sevilla.

  • What languages ​​are spoken at the Petit Palace Triball reception?

    The reception team at the Petit Palace Triball will be happy to assist you in the following languages: Basque, Spanish, French and English.

  • Is the Petit Palace Puerta de Triana adapted to accommodate guests with accessibility needs?

    Yes, the Petit Palace Puerta de Triana hotel is a hotel adapted for people with disabilities. Check with the hotel reception for adapted services and facilities such as rooms for people with reduced mobility.

  • What kind of family services with children does the offer?

    The Petit Palace Puerta de Triana is a Sevilla hotel ideal for families with children. We have family rooms for up to 4 people, free breakfast for children booking on the official website, gifts for children ...